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Update on the Refollow suspension

Awesome customers/followers, I wanted to take the time to update you on the status and communication thread between Twitter and Refollow.  First,  a little bit of background on how we got here:  On Thursday June 26 we launched a new version of Refollow and on Friday morning Twitter suspended our API key to the new version AND the old.  This was completely unexpected.  Especially due to the fact that they suspended v2.1 because in a previous conversation from 2013 Twitter support stated that v2.1 was in compliance with their terms and their terms have not changed since that conversation.  

The below exchange is the communication we have had with Twitter support:

June 30 - Most recent message from Twitter


Thanks for your response. Specifically, this new version of Refollow allows for following and unfollowing users in bulk. Regardless of how this is implemented on your backend, the feature set presented to end users promotes disingenuous following behavior, which in turn encourages users to violate the Twitter Rules.

Unfortunately, this is not the first time this application has violated these Rules, furthermore, it has come to our attention that new keys were registered for this application to bypass its suspension. This is in direct violation of our API Terms of Service, section II.4.G.

 Due to multiple, repeat violations of these Terms, this API key, along with all other associated accounts and applications, are permanently suspended and will not be restored. Additionally, all keys registered for this application in the future will also be suspended.


Twitter Platform Operations”

June 27 - Again seeking further clarification

"Twitter Platform Operations,

I appreciate your followup from my previous message regarding our apps suspension.  Although, I would like more clarity into the ways we are specifically violating your policy.  Our app does not automate.  Account Managers action the follows and unfollows.  For reference, Manageflitter is another app that has this feature and yet their system’s API token works fine.  Simply I want to work with you to make sure that we are complying with Twitter’s terms but I also have an app with 100K users that have been paying customers for the last 2 years.  
Regarding the suspension of Refollow 2.1, that app is completely seperate and should never have been suspended.  It has operated for almost a year under the Twitter terms.  You can reference conversation #12791490.  After a conversation with a Twitter representative in October 2013 Refollow 2.1 was said to comply with Twitter’s terms.  Your terms have not changed since then, so I’m confused why the app was suspended.
As I said before, I want to comply so please advise on the specific areas the app breaches Twitter’s terms.
I look forward to hearing from you.
Best regards,

June 27 - After emailing for further clarification


This application was suspended for repeatedly breaking our Automation Rules. Specifically, it facilitates automated or bulk user following and unfollowing, which is not allowed. These guidelines, along with theDeveloper Rules of the Road, were designed to ensure the best experience for your users and the greater Twitter platform.

The newest version of this application was released in violation of these Terms, as such, we’ve suspended both the newest version as well as this older version to prevent further abuse of our API Terms of Service. 


Twitter Platform Operations”

Refollow Service Restored

First off, I want to personally apologize for the loss of Refollow service on May 7th and 8th and any difficulty or issues this unexpected lapse in service may have caused you.  As an extension of our apology, we’re giving all of our paid users an additional week of service for free. 

More importantly, I want to sincerely to thank you for sticking with us through this snafu.

The information below is a brief explanation of what happened and the overall impact.  Please feel free to contact us at or @refollow with any questions, needs, comments or concerns.  If the issue is specific to your account, please email us.

·         Refollow’s servers went down at approximately 12pm PST on May 7th and service was restored on May 8th

·         We believe this was caused by Amazon making a change to our servers without notifying us (retiring our EC2 instance earlier than scheduled) 

·         No personal or payment data was compromised when this happened

·         No payment information was lost and no payments were duplicated

·         When we re-deployed Refollow, we imported all data from our last backup on May 2nd

·         No data in Twitter was lost, as actions taken in Refollow update to Twitter instantly

·         Tracking of follows, unfollows, or locked users done in Refollow between May 2nd and May 8th was lost; as a result, the sort and filter functions may be slightly inconsistent

Mainly, I want to clarify that zero personal or payment data was compromised or lost from any of your accounts.  

I sincerely appreciate your continued membership, and hope this clears up any questions or concerns.

 Thank you,

Brady Dehn

10 Little Known Social Media Tools You Should Be Using — Now

Thanks to Neil Patel and for the great @refollow review!

17 Little Known Social Media Tools You Should Be Using (and Why)

Thanks to Shawn at KISSmetrics for the mention in the article below!

"17 Little Known Social Media Tools You Should Be Using (and Why)"

Refollow Facebook

With the term “social networking” cropping up in quantity, and with the expanse of users currently on Facebook, it has become difficult to “friend” someone whom you would actually qualify as a friend. Call it Circles, Degrees, Groups, or Types, we all have a variation of friend-levels or networks with which we are connected. What’s the best way to differentiate and keep track of these different connections?

Introducing Refollow for Facebook, a Facebook relationship manager developed by Originate.

RefollowFB is a powerful tool designed to help Facebook users discover new people and content that matches their profile and interests, and additionally it gives users a better way to manage and view their current Facebook connections. Making extensive use of labeling and filters for displaying friends, the interface is intuitive, organized, and simple to learn. Within RefollowFB, users can quickly view information about specific connections, explore public profiles, filter out irrelevant data, sort friends by network type, and message Facebook friends or post directly from their RefollowFB page. Overall, RefollowFB makes your search more powerful and targeted, by allowing users to discover new people, organizations, communities, and brands that align with their interests. Best of all, it’s a free app, so new users can jump in to test it out, without any obligation.

RefollowFB is not only for the casual Facebook user, but will also be used by PR agencies who want to better understand their client’s followers, and by brands who want to gain introspection into their consumer groups. In monitoring this data, RefollowFB creates opportunities for deeper analytics and usage pattern analysis, helping create more powerful connections with followers or fans.

While the application is currently stand-alone, Originate plans to integrate RefollowFB into Facebook so users can access this level of friendship management in or outside of their Facebook page.

Refollow for Facebook has a companion product, Refollow for Twitter that has been successfully helping individuals and brands manage their Twitter relationships since 2009. 

UnMarketing Refollow Mention

Thank you to Scott Stratten for using Refollow, mentioning us in UnMarketing and in the blog post below:

A few answers to your many great questions

Q. Can I cancel my subscription at any time, or do you lock me in for life?

A. Of course you can cancel at any time. The billing is done every 30 days. So you will automatically be billed by Paypal at the beginning of each period for whole 30 days. If you cancel, you’ll still get access for the rest of that time you already paid for, but you won’t be charged for the next month (or ever again). If you cancel right away because you think we suck, then just email us at and we’ll give you your money back. We want you to be happy and get value! P.S. Disputing the credit card charge in that case is fully unnecessary :)

Q. I have 1000 Twitter accounts and want to pay you way less than everyone else and get more than everyone else. Want to make a deal?

A. You’re awesome and we’re impressed by your ability to manage so many accounts! But our other subscribers are also awesome and that wouldn’t be fair to them. So check out our enterprise subscription. You can manage 20 accounts at any time, and you can swap out those accounts each day. So if you have 140 accounts that each want to use Refollow for 1 day each week, well, you do the math…

Q. Something isn’t working for me. WTF?

A. Our brilliant Refollow support team is dying to help you! Given that they’re human and sometimes sleep at night, you might not get a response back within 5 minutes at 3am (we’re in California). But you never know! Just email your problems, suggestions, compliments, and stories to

Thanks and enjoy! 


New subscription plans

Well, we did our best to keep as much of Refollow free as we could based on Twitter’s new limits on us. The only way we would be able to offer everyone all the follow and unfollow requests they would like and still stay within Twitter’s limits would be to buy a huge amount of servers to distribute the requests. But unfortunately we don’t have piles of money lying around here, so we have to pass on a little of that cost to you! 

Here’s what the new subscription plans look like (you can get here by clicking “My Account” after you sign into Refollow):

Free: No follows or unfollows included
Pro: $20.00/mo. - Unlimited use for 1 account (Note: subject to all limitations and policies imposed by Twitter for your account) 
Business: $50.00/mo. - Unlimited use for 5 accounts 
Enterprise: $150.00/mo. - Unlimited use for 20 accounts 
Non-profit: Free - Unlimited use for 1 account (requires verification of 503C Form) 

To get you started, you’ll get 10 free follow and 10 free unfollow requests after your first time logging into Refollow. And for a limited time, if you help us spread the word, we will give you 10 more follows and unfollows each day! Just follow and , and then send out a Tweet from Refollow mentioning @refollow and we’ll give you some more requests to play with. Obviously it would be much easier for you to just come up with $5/mo. to help support us and save yourself the time (your time is valuable!)

Feel free to send us any suggestions, complaints, compliments, or brilliant ideas… You can email us at Happy Refollowing!

Twitter forces us to come up with a business model (how ironic!)

Twitter’s new limit on POST requests from a single IP unfortunately makes it impossible for us to continue offering a free version of Refollow with follow and unfollow capabilities. We are still crunching the numbers on this, but here’s what we’re thinking! 

In order to cover the hosting costs necessary to work around Twitter’s limits, we will offer a membership subscription service with plans ranging from free to personal to enterprise support:

The free version will allow you to use all of the features of Refollow which are not IP rate limited by Twitter (basically everything except follow and unfollow). This includes loading users, filtering, sorting, tagging, and commenting. 

The personal plans (which will range from $5/mo to $20/mo) will allow a single Twitter account a certain number of follows and unfollows per day (or maybe per week). 

The enterprise plans (which will range from $20/mo to $200/mo) will support multiple Twitter accounts and the unlimited use of all features (you are of course always subject to Twitter’s account limits and policies across all Twitter apps). 

We will offer a day or two free trial for new users to try out the full feature set, and we will also offer a discount to education and charity organizations (saving the world is still somewhere on our product roadmap!)

Let us know what you think! We really appreciate all the support and feedback the Refollow community has provided this last year. Please email any thoughts/suggestions to

And as always, here’s our latest discussion with Twitter support:


From: Brian Sutorius []
Sent: Monday, October 11, 2010 11:03 AM
To: Rob Meadows
Cc: Brian Truebe; Tyler Buck
Subject: Re: Refollow-up

These kinds of requests are usually subject to site-wide per-account limits on each type of action, which are documented here: . I’ll also put some of them below:

250 DMs per day

1000 Tweets per day including @replies and retweets, further broken down into semi-hourly sublimits that are not documented (but you can use 1000/24 =~41 tweets per hour as a guideline)

1000 Follows per day

As Taylor mentioned on we are not sharing some of the other limits, such as unfollows per day per IP. Please let me know if you need anything else.


On Sat, Oct 9, 2010 at 7:52 AM, Rob Meadows <> wrote:

What is the rate limit for POST requests? How many requests can a single ip send per second/minute/whatever?