Awesome customers/followers, I wanted to take the time to update you on the status and communication thread between Twitter and Refollow. First, a little bit of background on how we got here: On Thursday June 26 we launched a new version of Refollow and on Friday morning Twitter suspended our API key to the new version AND the old. This was completely unexpected. Especially due to the fact that they suspended v2.1 because in a previous conversation from 2013 Twitter support stated that v2.1 was in compliance with their terms and their terms have not changed since that conversation.
The below exchange is the communication we have had with Twitter support:
June 30 - Most recent message from Twitter
Thanks for your response. Specifically, this new version of Refollow allows for following and unfollowing users in bulk. Regardless of how this is implemented on your backend, the feature set presented to end users promotes disingenuous following behavior, which in turn encourages users to violate the Twitter Rules.
Unfortunately, this is not the first time this application has violated these Rules, furthermore, it has come to our attention that new keys were registered for this application to bypass its suspension. This is in direct violation of our API Terms of Service, section II.4.G.
Due to multiple, repeat violations of these Terms, this API key, along with all other associated accounts and applications, are permanently suspended and will not be restored. Additionally, all keys registered for this application in the future will also be suspended.
Twitter Platform Operations”
June 27 - Again seeking further clarification
"Twitter Platform Operations,
I appreciate your followup from my previous message regarding our apps suspension. Although, I would like more clarity into the ways we are specifically violating your policy. Our app does not automate. Account Managers action the follows and unfollows. For reference, Manageflitter is another app that has this feature and yet their system’s API token works fine. Simply I want to work with you to make sure that we are complying with Twitter’s terms but I also have an app with 100K users that have been paying customers for the last 2 years.
Regarding the suspension of Refollow 2.1, that app is completely seperate and should never have been suspended. It has operated for almost a year under the Twitter terms. You can reference conversation #12791490. After a conversation with a Twitter representative in October 2013 Refollow 2.1 was said to comply with Twitter’s terms. Your terms have not changed since then, so I’m confused why the app was suspended.
As I said before, I want to comply so please advise on the specific areas the app breaches Twitter’s terms.
I look forward to hearing from you.
June 27 - After emailing for further clarification
This application was suspended for repeatedly breaking our Automation Rules. Specifically, it facilitates automated or bulk user following and unfollowing, which is not allowed. These guidelines, along with theDeveloper Rules of the Road, were designed to ensure the best experience for your users and the greater Twitter platform.
The newest version of this application was released in violation of these Terms, as such, we’ve suspended both the newest version as well as this older version to prevent further abuse of our API Terms of Service.
Twitter Platform Operations”